Benefits MAC

Need help navigating your benefits? Don't get lost in a sea of benefits confusion! With just one call or click, the Benefits MAC can help guide the way!

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Available Monday-Friday, 8:30 am to 5:00 pm ET. After hours, you will be able to leave a message with a live representative and receive a response by phone or email during business hours within 24 to 48 hours of your inquiry.

 

Weekend services are available for emergent or urgent situations ONLY. Response time may vary. If the inquiry is deemed not emergent or urgent, you will receive a response from the MAC team on the next business day.

 

The Benefits Member Advocacy Center ("Benefits MAC") can help you and your covered family members navigate your benefits.

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Contact the Benefits MAC to:

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• Find answers to your benefits questions

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• Search for participating network providers

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• Clarify information received from a provider or your insurance company, such as a bill, claim, or explanation of benefits (EOB)

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• Guide you through the enrollment process or how you can add or delete coverage for a dependent

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• Rescue you from a benefits problem you've been working on

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• Discover all that your benefit plans have to offer!